At MotoEarth, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward refund policy to ensure your peace of mind.

1. Eligibility for Refunds:

We accept refund requests for unused, unworn, and undamaged items returned in their original packaging. To be eligible for a refund, please ensure that your return meets these criteria.

2. Initiation of Refund:

To request a refund, please contact our customer support team within 5 to 7 Days of receiving your order. Provide your order details and reason for the return, and we will guide you through the process. Refunds will be initiated once we receive and inspect your returned item(s).

3. Refund Options:

Depending on your preference and the circumstances of your return, we offer two refund options:

a. Refund to Original Payment Method:
If you paid for your order using a credit card, debit card, or other electronic payment methods, the refund will be credited back to the same account within 5 to 7 working days.

4. Processing Time:

Please allow [2 business days] for your refund to be processed after we receive and inspect your returned item(s). The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

5. Shipping Costs:

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount, unless the return is due to an error on our part or a defective item.

6. Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact us immediately. We apologize for any inconvenience caused and will provide a full refund or replacement, depending on your preference and product availability, within 7 to 10 working days.

6.1 – Replacement
The replacement product will be delivered within 7 to 10 working days.

7. Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We're here to assist you and ensure that your shopping experience at MotoEarth is enjoyable and hassle-free.

Thank you for choosing MotoEarth for your bike accessory needs. We appreciate your trust and support!